Frequently Asked Questions.

We look forward to welcoming you to our 2027 Lexus Urban Polo events.

For further information about our events view our FAQs below, or contact us for any additional questions.

Tickets

  • Our events open at midday and finish at 7pm.

  • A Heineken Silver Polo Lawn GA ticket gives you access to the GA area, cash bar, and music stage.

  • We offer the VIP Champagne Terrace - Platinum Tables and VIP Champagne Terrace tickets include access to both the VIP Champagne Terrace and the General Admission (GA) Polo Lawn.

    Platinum Tables are sold as tables of 10 and include:

    • Reserved seating in an exclusive roped-off area with premium views of the polo field

    • Five bottles of champagne or wine per table

    All Champagne Terrace tickets holders receive:

    • Access to the VIP Champagne Terrace

    • All-day canapés

    • Access to the exclusive VIP Bar

    For a full list of inclusions, please refer to the ticketing page.

  • ‘The Stables’ is a new ticket type, where you have access to a shared hospitality space located in the Private Marquee zone. It includes premium viewing, chef-curated catering throughout the day and a cash bar.

  • Our Private Marquees are the ideal option for larger groups, whether you're hosting corporate clients or celebrating with friends and family.

    Each marquee package includes exclusive access to the private marquee precinct and promenade walkway, along with a fully furnished marquee complete with furniture, picket fencing, umbrellas, and premium catering.

    Guests will enjoy a multi-course dining experience paired with a selection of champagne, fine wines, beer, and non-alcoholic beverages.

    Private marquees are fully customisable to suit your group size and requirements. Contact us to discuss package options and pricing.

  • You can purchase all tickets HERE. If you wish to make an enquiry about our Private Marquees first, please contact us at: info@urbanpolo.co.nz for further information.

  • Ticket prices vary depending on the type of ticket and when you purchase them. Please head to our ticketing page here for pricing.

  • Yes, if you purchase a ticket for one of our Polo events and the event is postponed or cancelled, you will either receive a refund or your ticket will be transferred automatically to the new event date. You do not need to be reissued with another ticket as the new details are coded into the barcode on your existing ticket.

  • Our Polo events are all weather events, please refer to our insurance policy should the event not proceed. We recommend you check your local weather report and dress for the occasion.

Event Info

  • Lexus Urban Polo Christchurch will be held on Saturday 20 February 2027 and Lexus Urban Polo Auckland will be held on Saturday 6 March 2027.

  • Our Christchurch event is held at the beautiful Hagley Park click here for the exact location (entry via Armagh Street or Riccarton Avenue).

    Our Auckland event is held at the spectacular Auckland Domain click here for the exact location - entry via George Street.

  • Yes, the Lexus Urban Polo is a licensed R18 event, therefore no children or anyone under 18 years of age will be permitted into the event (unless specific arrangement has be pre-arranged). Please remember to bring your ID, as you may be asked for it by security upon entering the grounds.

  • For Polo Lawn, VIP Champagne Lawn and The Stables ticket holders, please bring your digital ticket (you will be given a wristband on entry), photo ID, sun protection and a bank or credit card to purchase food and beverage. For Private Marquee guests bring your digital ticket and you will receive a wristband at the gate, photo ID and sun protection. Umbrellas ARE permitted at our event. You are welcome to bring an empty drink bottle to fill with water, however please refrain from bringing in your own food and beverage. Any alcohol purchased outside our event is STRICTLY PROHIBITED from being brought into our event and will be confiscated.

  • The following items cannot be brought into the event: alcohol or illicit substances, food (unless you have specific dietary requirements) tents, tables, chilly bins, glassware, cutlery, sharp knives, unsealed plastic bottles, professional cameras (small cameras are permitted) or anything that could be used as a weapon. All bags will be searched on entry by security staff and any contraband will be confiscated and disposed of.

  • Only if you wish to. This will be scanned at the entry gate. Alternatively, you can present your ticket on your phone for scanning on entry. If you purchased a ticket for a previously cancelled event and did not receive a refund, your ticket is automatically valid for the new date and does not need to be reissued.

  • Event parking is not available. You will need to find general parking close to the event or use other means of transportation. We recommend using public transport, taxis or a ride sharing service.

    We strongly advise against driving if you are intending to consume any alcohol at our event.

  • Our event is from 12noon-7:00 pm. Bar service finishes strictly at 6.30pm. Our gate usually opens at 12noon however please check your ticket or our website for updates in the event that our opening and closing times have changed. If you have purchased a ticket through our ticketing partner, you will receive notification of any changes to the event, eg venue, date or time changes. We recommend you DO NOT unsubscribe to our event ticketing emails, if you do choose to remove your contact details from marketing emails, we still reserve the right to email regarding information that is event specific.

  • No, there are strictly NO PASSOUTS permitted at the event, so please ensure you bring in everything you need for the day. In the event of an emergency situation requiring a pass out, our staff will assess the situation and make a decision at the time.

  • No, you cannot bring your own alcohol into the event. This event is a licensed event with food, alcohol, soft drinks, and water available for purchase. Any contraband will be confiscated. Water taps will be provided free of charge.

  • No, you cannot bring your own food into the event (unless you have specific dietary requirements). This event is a licensed event with food, alcohol, soft drinks, and water available for purchase. Any contraband will be confiscated. Water taps will be provided free of charge.

  • Yes, our staff will be happy to help at any stage. Please email us at info@urbanpolo.co.nz to discuss your options.

  • No, dogs and other pets are not permitted to attend the event (guide and disability dogs excepted).

  • Summer smart casual with clean looks and sharp detailing is the order of the day. Our stylists suggest:

    For the ladies, flowing dresses or tailored pants and wedges/sandals are the norm (stiletto heels are best left at home), a summer hat, headband, scarf or accessory can be an excellent way to finish off an outfit.

    For the gents, a tailored shirt matched with dress shorts or chinos, together with loafers or boat shoes achieves a polished yet casual look for the day.

    Sunglasses are a must-have accessory for a sunny day.

    A smile.

  • If you can no longer attend our event, you are welcome to re-sell your ticket through our ticketing platform. Please click on the ticket link you received at the time of purchase and follow the prompts. Fees will apply.

    For Private Marquee tickets - please contact your host directly.

Urban Polo 101

  • Urban Polo is played in an arena on grass, that makes the action closer than other formats of polo.

    There are two teams with 3 players in each team (regular polo has 4 players).

    Each game runs for 25 minutes, consisting of four chukkas (or quarters) where horses can be changed for the next chukka.

    The aim of the game is to score the most goals, one goal is equal to one point.

  • There are several differences between Urban Polo and traditional polo:

    Less players (three vs four for traditional polo)

    The polo field is smaller - 170m x 60m vs 274 mx 183m for traditional polo.

    The game is shorter - 25 mins vs 40 mins for traditional polo.

    Simplified rules.

    Faster paced.

  • Each team consists of three players.

    There is one attacker at the front, one defender at the back and one centre.

    Each player has a handicap (like golf) which is called a ‘goal rating’ and ranges from -2 to 10, with 10 being the highest. Only 30 players worldwide have ever been rated a 10!

    A game consists of two teams who have the same total goal rating. The goal rating of players within the team can differ, for example you can have two teams with a team total of 7, one team consists of players with ratings of 1, 1, 5 and the other team consists of players with ratings of 0, 2, 5.

  • If you have been inspired by the Lexus Urban Polo events and would like to try polo for yourself, reach out to us at info@urbanpolo.co.nz for further information.

  • The welfare and safety of our players and ponies are the highest priority at every Urban Polo event. A dedicated Polo Safety Officer, qualified Veterinarian and ambulance personnel are in attendance at each event, to oversee player and equine welfare and provide immediate medical support if required.

    Urban Polo is fully endorsed by the relevant governing body in which it operates and conducts its events in accordance with the rules, regulations and welfare policies of the New Zealand Polo Association.

    View the full list of New Zealand Polo Association Rules and Policies.